How does it work?

Step 1
Hotel creates a customer satisfaction survey using Myriad’s Campaign management tool or Engagement API.
Step 2
Each time a guest checks into the hotel, a trigger is communicated to Myriad’s Engagement API.
Step 3
The questions of the survey are sent via universal push notification to the user’s mobile device.
Step 4
Answers are communicated back to our Campaign management tool (and also accessible via our Engagement API).
Step 5
Triggers can be defined to flag certain guests for further action when their answer to a specific question is not satisfactory.

Benefits

No installation required

Universal push notifications are truly universal as they do not require a smartphone, data access or an application to be installed.

Easy to use

Universal push notifications provide a user-friendly interface that only requires the user to pick the number corresponding to the answer of his/her choice.

Building Blocks

Campaign+

Perfect toolset to orchestrate campaigns and send the right offer to the right subscriber at the right time


Engagement API

A rich and elegant API enabling you to reach your customers using the most appropriate channel (SMS, USSD, IVR, etc.)


USSD+

Complete platform to reduce costs and enhance service monetisation, thanks to its integrated USSD gateway and flexible USSD portal